• Identity theft is the fastest growing crime in the U.S.?
• Every day, 19,000 people become victims of ID theft?
• Without assistance, victims often spend more than 20 work days recovering from this crime?

Protecting Our Customers for Over 90 Years
We’re proud that our customers count on us to protect their assets and help safeguard their future. In a time of growing concerns about identity theft, we’re excited to introduce Identity Theft Resolution Service, a new way to help customers like you protect your most important asset: your identity.

A Solid Partnership to Protect Your Identity
We have partnered with Identity Theft 911®, America’s leader in identity theft resolution, to provide our customers with free access to identity theft victim resolution and education. If you discover that your identity has been stolen or compromised, a fraud specialist from Identity Theft 911 will work with you one-on-one to resolve your crisis quickly and restore your good name.

Expert Assistance, Free—Whenever You Need It
As a California Casualty customer, you and everyone in your household has automatic and immediate access to this important service. There is no need to register or provide us with more information—expert assistance is simply available, in case you need it.

We hope you never find yourself in an identity theft situation, but if you do, California Casualty and Identity Theft 911 are here to guide you through the resolution process and help get your life back on track.

• A fraud specialist is assigned as your personal advocate to work with you one-on-one through the entire resolution process .
• Unlimited access to your personal advocate via a toll-free number.
• Systematic notification to all appropriate agencies and organizations.
• Direct assistance with all documentation and report filings, including police reports and fraud victim affidavits.
• A 3-in-1 credit report and one year of credit monitoring.
• Fraud alert placement and a full year of fraud monitoring in more than 1,000 databases.
• Guidance and support for victims of purse and wallet theft.

Identity Document Recovery Assistance
For victims who have lost identification, legal or financial documents in a disaster such as a fire or flood.

• Immediate emergency assistance with identity authentication and access to financial institutions and records.
• Assistance replacing or restoring critical and identity-sensitive documents.

Identity Travel Assistance
For victims whose identification or financial documents have been lost or stolen while they’re traveling.

• Immediate emergency assistance with government agencies and embassies, as well as travel arrangements to get you home safely.
• Assistance restoring documents such as passport, driver’s license and credit cards, as well as notifications and documentation to relevant agencies.

Resources for Reducing Your Risk
Although our resolution services greatly reduce the headache of resolving an identity theft crime, any such situation still costs you time, energy and a sense of security. That’s why we’re providing our customers with resources to help them reduce the risk of being a target for identity thieves in the first place. Especially in this time of increasing technology and automated transactions, any proactive steps you take to arm yourself against identity theft is time well spent. As a California Casualty policyholder, you have unlimited access to our identity theft webpage, which contains abundant resources and information: www.aplusidtheft.com. You can visit this site regularly to access:

• Resource library – A range of information covering the facts of identity theft and ways to protect yourself against this crime. You’ll find articles, statistics, tips, FAQs and practical advice from the experts.
• Ongoing education – Timely information to keep you current on fraud alerts, identity theft news, and new scams to look out for.

If You Are a Victim . . .
Call us at 1-800-800-9410 and ask for a customer service representative. We will connect you to a fraud specialist at Identity Theft 911 who will become your personal advocate and point of contact in dealing with all relevant agencies, institutions and organizations. From your first toll-free call, your personal advocate will guide you through the process of restoring your identity, credit and good name.



*Identity Theft Resolution Service is not an insurance product and does not reimburse expenses or losses incurred in an identity theft. This service is not available in North Carolina.